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RVCC Alerts FAQ

Students, you can log into http://sis.ccsnh.edu to update your contact information. 

Frequently Asked Questions

What should I do when I receive an RVCC ALERTS message?
There are three things you should do when you receive an RVCC ALERTS notification message:

  1. Read/Listen to the message - don't ignore it!
  2. Alert other people. During classes, professors and other students may have their cell phones turned off. If you're in a classroom, please advise the professor so that he or she may assist you in taking appropriate action. If you're at work, let your coworkers know about the alert. It's very important to help spread the word.
  3. Follow any instructions given with the message. The instructions will be direct and specific to the particular situation. Be sure to follow them carefully. If the situation requires it, additional messages will be transmitted to update you.

How can I be sure my telephone number won't be given out?
The information you provide for RVCC Alerts belongs to RVCC. Our vendor (Rave Wireless) ensures that none of your cell phone or email information will be sold, offered or shared in any way with anyone. It's against federal law for them to share or sell personal student information.

Do students need to register to activate this service?
Yes. All currently enrolled students are strongly encouraged to register and provide their emergency contact information at https://www.getrave.com/login/rivervalley.

What if I attend more than one NH Community College?
If you wish to receive alerts for more than one campus you will need to register for each campus you want to receive alerts from. Keep in mind the reliability of the RVCC Alerts system is dependent on the accuracy of the contact information you provide - please keep it updated.

Does this mean that I should leave my cell phone on in class?
No, Classroom cell phone use is guided by policies set by RVCC or set by the individual instructor.

How much does RVCC Alerts cost?
There is no charge for registering - the total cost is covered by the College. However, costs associated with text messaging are dependent on the phone plan you are on. Some phone plans apply nominal charges for text messages which RVCC alerts will not reimburse, so be sure to check your cell phone contract.

What if I change my cell phone service provider?
When you change cell phone providers, but keep your existing cell phone number, it is considered "ported," and doesn't need to be reregistered for the RVCC Alerts system.

What if I change my cell phone number or my email?
Students should update their contact information by logging into the Rave Wireless site at https://www.getrave.com/login/rivervalley to update any of their information. .

Will I receive unsolicited messages ("SPAM") on my cell phone or email account?
No. RVCC Alerts and Rave Wireless will not sell your contact info to third party marketers.

How do I stop receiving RVCC Alerts?
Students can discontinue receiving messages at any time by logging into the Rave Wireless site and removing their contact information 

What if I need help registering or changing my contact information?
For assistance with the alert system students should consult your college’s web site, or , submit a ticket at https://helpdesk.ccsnh.edu

Disclaimer
The Community College System of New Hampshire (CCSNH) has retained a vendor (Rave Wireless) to provide emergency notification services to those who request it. Both CCSNH and the vendor will attempt to provide accurate information and appropriate instruction in a timely manner using the contact information you have provided. By registering for these services, you recognize and agree that neither CCSNH nor the vendor will be held liable in the event of a failure to provide notice or in the event that inaccurate information or faulty instructions are given. CCSNH reserves the rights to use emergency contact information for the critical business of the college but only after other methods of contact have failed. CCSNH and the vendor will not share, sell or otherwise provide your information, without your permission, to any other person or entity.

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(603) 542-7744
rivervalley@ccsnh.edu
1 College Place
Claremont, NH 03743

 

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